Refund Policy

• Within 7 days of a charge: a full refund, for any reason or none. Just ask.
• After 7 days on an annual plan: a pro-rata refund of the whole months you have not used.
• After 7 days on a monthly plan: no refund for the current month, but you can cancel so you are not charged again.
• If we broke it: a full refund regardless of how long you have had the subscription. See When we refund without being asked below.

For 7 days after any successful charge — a first subscription, a renewal or an upgrade — you can ask for a full refund and we will process it without asking you to justify it. This applies whether or not you have used the product in the meantime.

The 7 days run from the moment the payment is captured, which is the date on your Razorpay receipt, not from the day you got round to signing in.

A monthly subscription buys 30 days and an annual one buys 365 days. Once the cooling-off period has passed, what happens depends on which you bought.

• Annual plans are refunded pro rata. We count the whole calendar months remaining on the subscription, divide the amount you actually paid by twelve, and refund that many twelfths. Part-months are not refunded. Because the annual price is already discounted against the monthly one, the refund is calculated from what you paid, not from the higher monthly rate.
• Monthly plans are not refunded for the period already running, because that period is nearly over by definition. You can cancel at any time and keep your access until the 30 days you paid for run out; you simply will not be charged again.

These are our failures, not your change of mind, and the cooling-off period does not apply to them.

• You were charged twice for the same subscription period. We refund the duplicate in full.
• You were charged after cancelling. We refund it in full.
• A payment succeeded at Razorpay but never unlocked your account, and we could not put that right. We refund it in full.
• The paid features were substantially unavailable for a continuous period, through our fault rather than an exchange holiday or an outage at a data source we depend on. We refund the affected period pro rata. What we depend on is listed in the Disclaimer.

We will not refund a subscription because the research disagreed with what the market did. Nothing on this platform is a promise about a price, and a stock going the other way is not a defect in the product — it is the market. This is set out at more length in the Disclaimer, and it is the single most important thing to have understood before subscribing.

We also will not refund an account that was suspended for sharing credentials, scraping the service, or reselling its output.

• Write to support@stockers.ai from the email address on the account, with the Razorpay payment id from your receipt.
• We acknowledge within 2 working days and tell you the amount and the reason for it.
• Approved refunds are issued to the original payment method through Razorpay. We cannot send a refund anywhere else — not to a different card, a different UPI id or a bank transfer.
• Razorpay typically settles a refund back to your bank in 5 to 7 working days once we release it. That leg is your bank's timetable, not ours.

Your access ends when the refund is issued, not when it lands in your account. A pro-rata refund ends access immediately for the period being refunded.

Escalate to our grievance officer, [Grievance Officer name], at grievance@stockers.ai. Complaints are acknowledged within 2 working days and resolved within 30 days. This does not affect any right you have under the Consumer Protection Act, 2019.

[Registered legal entity name], [Registered address, city, state, PIN].